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The Evolution of One Continuous Improvement Program: What Has Worked and What Hasn't

John M. Await

A Deming style of management has finally entered the health care industry. Continually improving services and processes has forced health care professionals to learn a great deal in a short period of time. This article focuses on the evolution of one home health agency's Continuous Improvement Program and their lessons learned along the way.

Key Words: continuous improvement, Deming • history • quality improvement • staff education

Home Health Care Management & Practice, Vol. 8, No. 5, 50-58 (1996)
DOI: 10.1177/108482239600800510


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