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Improvement of Organizational Performance: A Holistic Approach to Quality Management in Home Health Care Services

Improvement of organizational performance describes a quality management approach that here is applied to home health care service. The article defines improvement of organizational performance and demonstrates how to utilize functions and dimensions of performance to measure and assess the organization's performance of the functions necessary for it to provide quality patient care. The outcomes of the assessments provide the information an organization needs to identify opportunities for improvement of its performance.

Key Words: dimensions of performance, functions • home health care, improvement of organizational performance

Home Health Care Management & Practice, Vol. 8, No. 5, 40-49 (1996)
DOI: 10.1177/108482239600800509


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