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The Deserved Care Framework for Evaluating Health Care Quality

College of Nursing and Health Sciences, University of Massachusetts, Boston

Laurel E. Radwin, RN, PhD, CS

Department of Nursing in the College of Nursing and Health Sciences, University of Massachusetts, Boston

Excessively narrow definitions of health care quality do not identify certain important components of health care for clinicians, providers, or patients. Excessively broad definitions drive up health care costs and encourage unjustified interventions. This article proposes a framework for examining health care quality that distinguishes between what patients need, want, and deserve, and it advances the idea that deserved care is the relevant concept of care to inform health policy debates.

Key Words: health care quality • health care frameworks • health outcomes • health policy • interpersonal interventions • biophysical interventions

Home Health Care Management & Practice, Vol. 16, No. 5, 332-338 (2004)
DOI: 10.1177/1084822304264604


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