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Improving the Timeliness of Hospice Appropriate Admissions: An Intraorganizational Experience with Organization wide Results

The timeliness of a patient's admission to hospice services remains a topic of both dialogue and debate, but when mortality rates in a home care department exceeded the rates reported in the hospice, the leadership recognized a defining moment and responded. Acknowledging that an agency that provided both home care and hospice services was obligated to ensure that those services were effectively coordinated, the organization embarked on a journey to improve its performance and learned much about itself along the way.

Key Words: admission • admission process • cost efficiency • employee satisfaction • hospice • outcome • outcome measure • performance improvement • stakeholder • team • timeliness

Home Health Care Management & Practice, Vol. 12, No. 1, 24-29 (1999)
DOI: 10.1177/108482239901200109


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