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Developing a Triage Telephone Program for Home Health Care Agencies

Gayle W. Bentley

In the current managed care environment, innovative strategies for patient care will be the hallmarks for effective utilization of services. Protocol-based telephone triage is an effective way to clinically intervene. It is currently used successfully in a variety of patient care settings. Home health care agencies need to be proactive and to incorporate a telephone triage system into their after-hours programs to meet patient needs with appropriate services. Three key elements—structural, process, and outcome standards—are discussed as critical to the development and implementation of such a program.

Key Words: home health care • innovative patient services • telephone triage

Home Health Care Management & Practice, Vol. 10, No. 4, 45-52 (1998)
DOI: 10.1177/089780189801000411


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